The rental of vehicles by FIRENZE NOLEGGIO of CARDAUTO by EVAN CARDAMONE, its affiliates or dealers (hereinafter, the “Lessor”), is governed by these General Rental Terms and Conditions (hereinafter, the “General Rental Terms and Conditions”), including the Privacy Notice, the rental letter (hereinafter, the “Rental Letter” or the “Contract”) signed by the customer (hereinafter, the “Customer” or the “Lessee”) at the time of renting a vehicle (hereinafter, the “Vehicle”), the Price List in force at the time the Rental Letter is signed (published online on the website www.noleggiare.it), and the Damage Policy. The Customer declares that they have reviewed all of the above documents (hereinafter collectively, the “Contractual Documentation”) and have full and complete knowledge thereof.

By signing the Rental Letter, the Customer declares that they have read and accept the General Rental Terms and Conditions and specifically approve the following articles: Art. 2 (Methods and timing for booking and paying the rental), Art. 5 (Vehicle circulation and conditions of use), Art. 6 (Vehicle pick-up and return), Art. 7 (Customer liability), Art. 8 (Contract in the name and/or on behalf of a third party and joint and several liability), Art. 10 (Charges), Art. 11 (Use of satellite devices), Art. 12 (electric vehicles and plug-in hybrid vehicles), Art. 13 (Termination clause), Art. 14 (Privacy), Art. 15 (Contractual changes), Art. 16 (Applicable law and exclusive jurisdiction), Art. 17 (Translation), Art. 18 (Interpretation), Art. 19 (Domicile and communications).

Art. 1 Driver eligibility and rental access

Both the Customer, as the holder of the Rental Contract, and any driver authorized to drive the vehicle identified in the Rental Letter must comply with the identification and qualification formalities required by the Lessor, providing, for the purpose of making a copy, a valid identity document. Each driver of the Vehicle undertakes not to provide false or incorrect information regarding their personal details, age, residential or domiciliary address, telephone number and email address, as well as regarding the possession of all legal requirements enabling them to drive.

Both the Customer and each authorized driver must be at least 24 years old and hold a valid EU/EFTA driving license for the class of the rented vehicle, issued at least 12 months prior, which must be presented together with the identity document for copying. Customers resident in a non-EU foreign State must hold a driving license from their country of origin and an international driving permit, or a license translated by an embassy or equivalent authority, and readable in Latin characters. For persons under 25 and over 75 years of age, access to rental is permitted with application of a daily surcharge for certain vehicle categories identified by the Lessor according to age brackets. Such surcharge is applied in the amount indicated in the Noleggiare Price List.

To rent the Vehicle, a credit card is required for the related security deposit. For more details on accepted credit cards, consult the Price List published on the website www.firenzenoleggio.it. In any case, the Lessor reserves the right, at its sole discretion, to refuse to conclude the rental contract without any obligation to provide reasons to the Lessee.

Art. 2 Methods and timing for booking and paying the rental

Payment for the rental can be made with major credit cards, debit cards, ATM cards, in cash, or through other payment methods previously agreed in writing with the Lessor. Unless the rental is prepaid, the balance of the fee must be paid at the time of Vehicle pick-up.

Reservations are accepted solely by Vehicle category corresponding to the one selected by the Customer; model preferences are subject to the Lessor’s availability and cannot be guaranteed at the time of booking.

If the reserved Vehicle is unavailable, the Lessor reserves the right to replace it with another of the same or a higher category; if those are also unavailable, replacement will be made with a vehicle of a lower category with a consequent recalculation of the rate. In the event of absolute unavailability to assign a Vehicle, or if the Customer refuses to accept a Vehicle other than the reserved category, the Lessor’s only obligation will be to refund any amounts paid by the Customer up to that time for the rental.

Any changes requested by the Customer regarding rentals booked on the website www.noleggiare.it or through the Noleggiare Booking Center / rental stations are subject to availability and must be agreed in advance with the Lessor. Requests for extensions that would require the same vehicle to be available for periods exceeding 30 days are not permitted.

Bookings made on the Lessor’s website (www.firenzenoleggio.it) that use the special “Pay Now” rate entail charging the full rental cost to the payment card indicated by the Customer at the time of booking. The Customer may cancel this type of booking without any additional charge up to 48 hours before the scheduled vehicle pick-up date. To cancel the booking and receive any refund, the Customer must complete the “Booking Cancellation” form at www.noleggiare.it/it/contatti/. The amount paid online for the rental is non-refundable if the booking is canceled within 48 hours prior to the scheduled pick-up, in the case of a booking with vehicle pick-up scheduled within 48 hours of the request, in the case of a no-show, or in the event of failure to meet rental eligibility requirements. Alternatively, the “Pay at pick-up” option is available on the Lessor’s website (www.firenzenoleggio.it.it).

Noleggiare undertakes to honor accepted bookings when the customer appears at the counter on the confirmed day and time, with a maximum tolerance of 1 hour. If the customer arrives after the tolerance period, Noleggiare will no longer be obliged to deliver the vehicle. For vehicle pick-ups outside office hours—published for all rental stations on www.firenzenoleggio.it—the “Out of Hours” service will be applied as indicated in the Noleggiare Price List. Likewise, the “Out of Hours” service may be applied for returns outside office hours at stations that do not offer the “Key-Box” service. The “Out of Hours” service is subject to confirmation and can be requested by contacting the Noleggiare Booking Center directly.

To confirm the booking, the Customer undertakes to present their credit card when signing the Contract with the Lessor, who will perform the pre-authorization as a deposit according to the criteria established in the Noleggiare Price List (see the online “Security Deposits” section at www.firenzenoleggio.it/it/informazioni-sui-depositi-cauzionali/).

The purchase of any ancillary product or service is optional and at the Customer’s sole discretion. Prices and features of the extras offered by the Lessor can be found in the Price List published at www.noleggiare.it.

In the event of renewal of a rental contract entered into through an intermediary (e.g., ACI Global, web broker, travel agency), the contract is deemed renewed with all ancillary products and services initially requested by the customer (e.g., insurance coverage, prepaid fuel, etc.). By signing the Rental Letter, the customer undertakes to pay all costs connected with said renewal.

By signing the Rental Letter, the Customer also authorizes the Lessor to charge to the payment card presented for the rental security deposit the amounts corresponding to the full rental fees (e.g., excess kilometers, extra days, etc.), any damages found upon return, economic liabilities, penalties, and any expenses that may be found after the Vehicle is returned (e.g., motorway tolls, claim and/or damage handling fees, loss of accessories such as—by way of example and not limitation—charging cables and systems supplied with fully electric and plug-in hybrid vehicles, etc.). The Lessor may request a deposit other than a credit card or supplement it with another guarantee. Such additional deposit, which will not be credited against the Customer’s fees and will not accrue interest, will be returned at the end of the rental for any reason whatsoever, net of any amounts the Customer may owe the Lessor.

Art. 3 Third-party liability insurance

Each Vehicle is covered by third-party liability insurance in accordance with current laws, which provides coverage for civil liability towards third parties with reference to persons, property (excluding transported items), and animals. Passengers in the Lessor’s Vehicle are treated as third parties.

In the event of an accident, the Customer must complete with the other party the Accident Statement form (C.A.I.) available in the Vehicle and deliver it to the nearest agency of the Lessor within 24 hours of the event, or hand it over upon return of the Vehicle if this occurs within the same 24-hour period. The form must be duly completed in all its parts to clearly and unequivocally describe the dynamics of the event. If no accident has occurred, the Customer must nevertheless, at the time of returning the Vehicle, explicitly declare in writing that no event was suffered or caused.

Art. 4 Refueling

The Customer must return the Vehicle with the same fuel level as at the start of the rental, unless the “Prepaid Fuel” option was purchased. Otherwise, if the Customer does not refuel, the Lessor will refuel and charge the Customer the “Refuelling” service cost indicated in the Noleggiare Price List and the cost of the missing liters of fuel, calculated at the price stated in the Rental Letter.

For plug-in hybrid vehicles, the customer undertakes to return the vehicle with fuel only. Noleggiare srl is not required, at delivery (check-out), to provide a charged battery for such vehicles.

Art. 5 Vehicle circulation and conditions of use

The Customer undertakes to safeguard and use the Vehicle with the utmost care and diligence, in compliance with the intended use and characteristics indicated in the registration certificate and within the limits provided by law, and also:

• not to sublet or re-rent the Vehicle;
• not to allow the vehicle to be driven by persons other than those authorized in the Rental Letter;
• not to carry out any repair work on the rented Vehicle without the Lessor’s written consent;
• to immediately inform the Lessor of any faults or anomalies in the Vehicle, stopping its circulation and following the Lessor’s instructions regarding possible replacement or return of the Vehicle;
• to refuel the Vehicle using the correct fuel, and to maintain it diligently, checking fluid levels and topping up where necessary;
• not to drive the Vehicle under the influence of drugs, narcotics, alcohol or intoxicants, or other substances that impair capacity and reaction;
• to safeguard the Vehicle with the utmost diligence, activating all existing safety devices, avoiding leaving devices or valuables visible inside the cabin and, in general, doing everything necessary to ensure the best security of the Lessor’s property;
• to drive the vehicle, in addition to Italy, only in EU countries, Switzerland or the United Kingdom after purchasing the “Cross Border Card”, unless expressly authorized in writing by the Lessor. The “Green Card” does not constitute such authorization but complements the documents. Non-compliance voids cover/limitations and all related costs will be borne by the Customer (including downtime or repatriation), in addition to the penalty for “Unauthorized foreign travel”;
• not to use the Vehicle to transport contraband goods, explosives, pollutants, or for any transport in violation of laws or regulations;
• not to use the Vehicle for competitions of any kind, sporting or otherwise, or for track testing, nor to give driving lessons or practice driving;
• not to use the Vehicle on rough roads or roads unsuitable for its technical characteristics;
• not to use the Vehicle to push or tow another vehicle or trailer;
• not to use the Vehicle for any other use in violation of laws or regulations;
• to promptly inform the Lessor of any fine served on the Lessee by any Authority concerning the Vehicle during the rental period;
• not to transport animals, substances, or anything else which, due to its condition/odor, could cause damage to the Vehicle (extra cleaning will be charged);
• not to use the vehicle to transport people or goods for a fee, except for the latter in the case of commercial vehicles;
• not to smoke and not to allow passengers to smoke inside the vehicle;
• upon return of an electric or hybrid vehicle, to inform the operator of any transit in restricted traffic zones (ZTL), indicating the municipality, to allow required communications; failing which, the Customer shall reimburse any resulting administrative sanctions.

Art. 6 Vehicle pick-up and return

The Lessor delivers the Vehicle to the Lessee complete with all legally required accessories and all documents necessary for circulation. Upon delivery, the Lessee acknowledges that the Vehicle, with the equipment and all accessories delivered by the Lessor, is in verified mechanical working condition, in good general condition, and suitable for the agreed use.

The Lessee undertakes to return the Vehicle, together with its accessories and documents, free of personal effects, within the times and places indicated in the Rental Letter, in the same condition as delivered, including cleanliness, except for wear proportional to the rental duration and mileage traveled. Upon return, the Lessee must check with the Lessor the condition of the Vehicle, noting and signing any discrepancies from what was indicated in the rental letter at delivery.

If no joint inspection is carried out, the Customer expressly authorizes the Lessor to charge the cost of any damages and shortages found on the Vehicle even after return. The Vehicle must be returned during the opening hours of the Agency where it was picked up, or, at the Customer’s request, at another Lessor’s Agency. In case of return outside the Agency’s opening hours, the rental is considered concluded at the Agency’s reopening time—provided the Vehicle has actually been taken into custody by the Agency—for purposes of determining the fee as well as liability connected with possession of the Vehicle (including damages, theft/fire, lack of refueling, missing on-board accessories including charging cables and systems for electric/plug-in hybrid vehicles, etc.).

If the Vehicle is not returned at the places and times indicated in the Rental Letter (after 59 minutes beyond the stated return time), the Customer undertakes to pay, as a penalty, an amount equal to the Vehicle’s daily “Standard Rate” for each day of delay until return, without prejudice to greater damages, unless written authorization has been issued by the Lessor to continue the rental. For time-limited rates (e.g., weekend, holidays, promotions), once tolerance elapses, such rates cease to apply and the daily “Standard Rate” will be charged. If the Vehicle is not returned at the location indicated but still at a Lessor’s Agency, “One Way” fees will apply. In any case, the Customer undertakes to pay, as a penalty, the amount indicated in the Noleggiare Price List and reported in box C) of the Rental Letter.

In the event of a fault or upon request by the Lessor, the Customer must return the Vehicle to any Lessor’s Agency, which will replace it subject to availability, without any charge to the Lessor and without prejudice to the Lessor’s right, at its sole discretion, not to provide a replacement Vehicle in case of insolvency, theft, fire, negligence, or serious accident of the rented Vehicle. Replacement will normally be with a Vehicle of the same category; if unavailable, a Vehicle of a lower or higher category may be provided, applying the reductions or increases set out in the Noleggiare Price List. Replacement is included in the rental fee except in the case of faults due to the Customer’s own act or willful misconduct/negligence.

If the Vehicle’s documents and/or license plate are not returned, the Customer undertakes to pay, as a penalty, the amount indicated in box B) of the Rental Letter, without prejudice to reimbursement of related expenses and additional damages. If the Vehicle keys are not returned, even if the Vehicle has been returned, the Customer must pay, as a penalty, the amount indicated in box B) of the Rental Letter, without prejudice to greater damages. Missing or damaged standard/additional accessories, including charging cables and systems, will be charged as per the Price List and/or box B), without prejudice to greater damages.

Any claim against the Lessor in relation to the rental may be made by the Customer within and no later than 10 days from the date of return of the Vehicle and/or closure of the Rental Letter, after which the Customer waives any request for reimbursement/compensation.

The Customer undertakes to return the vehicle as soon as the Lessor requests it. In case of failure to return, the Lessor has the right to recover possession of the vehicle by any means, even against the Customer’s will and entirely at the Customer’s expense.

If the Vehicle is returned before the date/time indicated in the Rental Letter, no refunds are provided for unused rental days and hours.

Art. 7 Customer liability

The Customer is liable for any damages, theft, or fire occurring to the Vehicle, as well as for fines and/or any other charge resulting from violations of the Highway Code or other laws or regulations, tolls, parking fees, and in general amounts connected to the use of the Vehicle during the rental period, and undertakes to reimburse any sums advanced for such purposes, including postal and administrative expenses necessary to request reimbursement.

The Customer hereby authorizes the Lessor to also charge the administrative handling costs for damages, theft, or fire indicated in the Noleggiare Price List. The Customer may in any case prove that the aforementioned breaches and/or vehicle damages were due to causes not attributable to them. This clause does not reverse the burden of proof nor preclude the possibility of raising any legal objections.

Noleggiare’s damage handling policy is explained online in the “Damage Management” section (www.noleggiare.it/it/gestione-danni/). The Lessor reserves the right not to repair the Vehicle immediately where the damage caused by the Customer does not impair functionality. The Vehicle’s value is determined according to the Quattroruote price guide at the time of the event, unless it occurs within the first six months after registration, in which case the new list price will apply. The Customer’s liability extends to the cost of repairs, loss of value of the Vehicle, loss of rental revenue, towing and storage costs, and administrative costs incurred to manage any event or claim arising from damage to the Vehicle or the accident, which will be charged to the Customer as provided in the Price List.

For any breakdown, the Customer must contact Roadside Assistance exclusively at the phone number indicated in the Rental Letter. Tow truck service (towing or roadside assistance) will be at the Customer’s expense, as indicated in the Price List, unless “Road Assistance” or “Road Assistance Plus” has been purchased.

The financial liabilities indicated in the Rental Letter remain entirely with the Customer, unless they subscribe to one of the limitation/exclusion of liability services available in the Price List. In any case, the effectiveness of coverages and any limitations of liability in favor of the Customer are excluded in cases of willful misconduct or gross negligence, including drunk driving or violation of the Highway Code or other laws and regulations. Also excluded are damages intentionally caused by the Customer, damages to the Vehicle’s interior, to the roof and van superstructure, damage due to failure to consider the Vehicle’s height and protruding/overhead objects, clutch kit damage, engine over-revving, incorrect refueling, incorrect or missing recharging for fully electric/plug-in hybrid vehicles, theft of tires/rims, breakage from unauthorized use on rough roads, as well as damages resulting from non-compliance with Art. 5.

In case of theft and subsequent recovery of the Vehicle, the compensation due by the Customer will be determined by applying the daily “Standard Rate” until the date of release from seizure and return of the Vehicle, within the charge limit, without prejudice to compensation for any vehicle damage. In all cases of total or partial theft, fire, or vandalism, the Customer must immediately file a report with the competent Authorities, delivering a copy within 48 hours together with the Vehicle keys to the nearest Agency and cooperating in the judicial process. If the theft report and Vehicle keys are not returned within the indicated times, the Customer will be liable for the Vehicle’s full insured value. In case of total theft, the Customer must always compensate the Lessor for the cost of a full tank of fuel. In case of partial theft, the Customer must compensate the Lessor up to the maximum Theft Liability indicated in the Rental Letter.

In the event of an accident suffered or caused by the rented Vehicle—even if the Vehicle does not suffer damage—the Customer must notify the nearest Agency within 24 hours by completing and sending the C.A.I. form, failing which any coverage or limitation of liability will be ineffective. If the Customer provides a C.A.I. form duly signed by both parties, with clear assumption of liability by the other party only, the financial liability indicated in the Rental Letter will not be charged to the Customer.

Due to increased insurance costs, in the event of an at-fault or contributory accident, a flat penalty indicated in the Price List is due, without prejudice to greater damage, including in cases of incorrect or omitted completion of the documentation necessary to handle the claim. This penalty will also apply if the Customer has purchased liability limitation/exclusion services. The Customer must: (i) complete the C.A.I. form or request police reporting; (ii) collect witness details; (iii) cooperate with the Lessor; (iv) not leave the Vehicle unattended.

In case of seizure or administrative impoundment of the vehicle, the Customer undertakes to pay the Lessor, in addition to the agreed rental fee, an amount equal to the daily “Standard Rate” until the date of release and return of the vehicle.

Art. 8 Contract in the name and/or on behalf of a third party and joint and several liability

Anyone entering into the rental contract in the name and/or on behalf of a third party is jointly and severally liable with the third party for full compliance with all obligations contained in the rental contract, without the benefit of prior enforcement; the Customer who signs the rental contract is in any case liable for any act, action, or omission attributable to the vehicle’s driver. All customers and/or additional authorized drivers as well as the credit card holders will be jointly and severally liable for all obligations of the holder of the Rental Letter arising from the contract and applicable laws.

Art. 9 Force majeure

Neither party shall be liable for failure to perform its obligations under this contract if it is able to prove that: (I) the failure was caused by an event beyond its control; (II) it was not reasonable at the time of contract execution to take into account the possibility of such event and its effects on its ability to perform; (III) it was not reasonably possible to avoid or remedy the event or at least its effects.

Art. 10 Charges

The Customer is obliged to pay the Lessor: (I) the rental fee, determined according to the criteria defined in the Noleggiare Price List and published on www.noleggiare.it and in information documents at Noleggiare Agencies, as well as defined under agreements with any Tour Operators. In rentals concluded via Tour Operators and/or prepaid, the Customer remains jointly liable with them towards the Lessor for the amounts due under the rental relationship; (II) reimbursement of expenses incurred for recovery of the Vehicle not returned to the agreed location for any reason; (III) any other amount due under the preceding articles.

In general, charges for damages, missing fuel and/or electric recharges, extra days and any related penalties, requested in the Customer’s absence, are notified within 3 working days from the date the vehicle is actually taken into custody (excluding hidden or mechanical damages found later). Regarding damage charges, the Customer will have 5 working days from notification to accept or dispute by email the amount requested. If no dispute is received within 5 working days, the amount notified will be charged. For heavily damaged vehicles, an amount for technical downtime will also be charged, calculated as days per certified estimate multiplied by the “Standard Rate” of the vehicle category assigned.

In the event of electronic and/or remote detection of traffic violations, as well as other payment requests connected with driving for which the Customer is responsible, the Lessor will provide the driver’s details to the competent Authorities. Fines and other payment requests cannot be settled through the Lessor but must be paid directly by the Customer to the local Authorities. The Lessor will notify the details by email to the address provided in the Rental Letter.

Where the Lessor is forced to pay such charges on behalf of the Customer—e.g., re-notification impossible, joint liability, or an administrative impound order—the Lessor will pay and then request reimbursement from the Customer of the amount due.

If the Customer recharges at public charging points using tools provided by Noleggiare (charging KEYFOB), the Customer must settle the cost of the recharges as per the Price List. In case of non-payment, Noleggiare will proceed pursuant to Art. 10 section IV).

Art. 11 Use of satellite devices

The Customer and any user of the Vehicle are informed that—for safety reasons—some vehicles may be geolocated by GPS devices of third-party providers to protect the Lessor from theft or fraud risks. These devices may detect, by way of example: the vehicle’s location with map data usable in case of theft, robbery, or embezzlement; speed and acceleration data in the event of accident detection; statistical mileage data. The database managers are external specialized companies, appointed as Processors by the Lessor; references are available by contacting the Lessor at info@firenzenoleggio.it.

The data are kept for up to 10 years after the rental contract expires. The Lessor may disclose such data to judicial authorities, insurance companies, law firms, and companies specialized in theft/claim prevention and may use them for its protection.

Art. 12 Fully electric vehicles and plug-in hybrids

For fully electric vehicles, standard equipment includes the public charging cable only. The absence of a device for any home charging will be indicated in the check-out form. If not specifically indicated, the equipment is deemed to include both the public charging cable and a device for any home charging.

For plug-in hybrid vehicles, standard equipment does not include a public charging cable nor a device for any home charging. Any absence will be indicated in the check-out form. If not specifically indicated, the equipment is deemed to include both.

By taking delivery of the vehicle, the Lessee acknowledges receipt of the necessary equipment unless otherwise indicated in the check-out form. Any discrepancies must be reported at check-out to be noted in the form.

In case of damage to or loss of the delivered equipment, the customer authorizes the Lessor to charge, as a penalty, the amount indicated in box B) of the Rental Letter or specified in the online Damage Tables.

For electric vehicles, the Customer authorizes Noleggiare to charge any parking costs for overtiming at charging stations, if the charging time exceeds the maximum continuous time allowed without additional parking fees.

Art. 13 Termination clause

Violation of the provisions of Articles 1, 2, 3, 4, 5, 6, 7, and 10 entitles the Lessor to terminate the contract pursuant to Art. 1456 of the Italian Civil Code and to compensation for any further damages.

Art. 14 Privacy

Pursuant to GDPR 679/2016 the Customer declares that they have received and read the information notice on the processing of their personal data entrusted to the Controller Noleggiare S.r.l. for the requested service and have been informed about purposes and methods of processing, the nature of the data and consequences of refusal, the scope of communication, and the data subject’s rights and how to exercise them. For more details, see www.noleggiare.it/it/privacy-e-sicurezza.

Art. 15 Contractual changes

No changes may be made to these General Terms without the consent of a Lessor’s representative vested with appropriate written power of attorney.

Art. 16 Applicable law and exclusive jurisdiction

The rental relationship under this Contract is governed by Italian law. Without prejudice to mandatory consumer jurisdiction, the Court of Florence shall have exclusive jurisdiction for all disputes relating to the relationships under the Contractual Documentation.

Art. 17 Translation

In case of doubts or differences in interpretation, the Italian version prevails over the English version or any other language version, as it expresses the exact will of the parties. The English or other language text available upon request represents a mere literal translation.

Art. 18 Interpretation

If any provision of the Contract is found invalid or ineffective, in whole or in part, it shall be disregarded and the Contract shall remain valid and effective for the remaining provisions.

Art. 19 Domicile and communications

For all legal purposes, the Customer declares that their elected domicile is the address communicated to the Lessor in the Rental Letter. Unless otherwise indicated, communications between the parties regarding the contract will be sent to the email address provided by the customer.

Note: In case of discrepancies, the Italian text prevails as per Art. 17.