Rental Damage Policy

By signing the contract, the Customer authorizes the Lessor to charge to the credit card presented the amounts corresponding to any damages found on the vehicle upon return and the related administrative handling cost for each damage case.
In particular, handling damage-related cases entails charging an administrative fee of €80.00 VAT included.

All readily detectable damages are handled using our Damage Tables, developed and periodically updated by officially registered experts. These tables allow practical and fast handling of damages by listing average repair costs for the most common minor damages, based on amounts charged by body shops and workshops for parts and labor. The amounts in these tables do not include the above administrative fees.

The purchase of our liability limitation/exclusion options protects the Customer in the event of damage caused to the vehicle.

Below we explain how damages are detected and charged, and how any related disputes are managed.

Vehicle inspection

During check-out (vehicle release for rental), all pre-existing damages will be listed in the Check-Out Form. We invite the Customer to review it carefully, verify that there are no errors, and report any discrepancies to our staff before leaving the station with the vehicle.

At check-in (return), we will carry out a new inspection of the vehicle and deliver to the Customer a Check-In Form indicating any new damage not caused by normal wear and tear.

“Normal wear and tear” means ordinary deterioration due to reasonable use of the vehicle (e.g., very light scratches and chips, micro-dents, and normal wear of wheel rims and wiper blades). For more details, please refer to our Damage Tables.

During peak periods, our staff may require 15 to 30 minutes to complete the check-in inspection and agree with the Customer on any detected damages. If the Customer is in a hurry and cannot wait, the inspection and assessment will in any case be carried out in their absence.

Hidden damages

At check-in, some damages may not be immediately visible, for example those affecting inaccessible components (engine, fuel tank, clutch, etc.) or hidden due to poor lighting/adverse weather conditions. Should such damages be identified, we will inform the Customer after detection, providing all supporting documentation before charging the related costs.

Downtime 

If the vehicle requires repairs, we reserve the right to issue an invoice including “technical downtime days”, i.e., the days the vehicle is unavailable for use for the time needed to carry out the repairs and to obtain spare parts.

Damage detection and charging

The assessment phase generally follows three common scenarios:

1. Simple damage agreed at return.
   For simple damages agreed and accepted by the Customer at check-in, an amount equal to that indicated in the Damage Tables (see Damage Tables) will be charged and included in the final invoice.

2. Simple damage, not agreed because the Customer is absent.
   If at check-in the Customer cannot be present (due to time constraints or after-hours return) and the detected damage is simple, our staff will determine the amount to be charged using the Damage Tables (see Damage Tables). In such cases, the Customer will be duly informed by email or postal mail prior to the actual charge and invoicing. The notification will be sent within 3 working days from vehicle return/intake and will include documentation proving the damage.

3. Major damage.
   If the damage is major and/or not included in the Damage Tables (see Damage Tables), we will request an assessment by a registered expert or a specialized workshop. Within 3 working days from vehicle return/intake, the Customer will receive notification by email or postal mail including a certified technical estimate based on ANIA price lists and labor time schedules, with identification of the damage and the related cost.

Disputes

The Customer will have 5 working days from our charge notification to dispute the requested damage amount. If no dispute is received within 5 working days from the notification, we will proceed to collect the requested charge. In any case, our charge notifications will include all documentation proving the presence of the newly detected damages.

Any hidden damages or mechanical damages identified after vehicle intake will be notified immediately upon discovery (if necessary, even beyond the standard 3 working days).